1. Introduction
Nelyqor Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website (nelyqor.com), contact us or engage our commercial cleaning services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is ul. Floriańska 15, 31-019 Kraków.
2. Information We Collect
2.1 Information You Provide
- Contact details: name, email address, phone number, company name and job title when you submit an enquiry form, request a quote or contact us by email or telephone.
- Contract details: billing address, site addresses, cleaning requirements and service preferences when you enter into a cleaning contract with us.
- Correspondence: the content of emails, messages and other communications you send to us.
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, time zone setting and referral source.
- Usage data: pages viewed, time spent on pages, navigation paths and interaction with site features.
- Cookie data: information collected through cookies and similar technologies (see Section 7).
3. How We Use Your Information
We process your personal data for the following purposes and legal bases:
- To respond to enquiries (legitimate interest) — processing your contact form submissions, quote requests and telephone enquiries.
- To perform a contract (contractual necessity) — managing your cleaning service agreement, scheduling, invoicing and communication.
- To improve our services (legitimate interest) — analysing website usage to enhance user experience and service offerings.
- To comply with legal obligations (legal obligation) — meeting our regulatory, tax and accounting requirements.
- To send marketing communications (consent) — only where you have opted in to receive newsletters, offers or updates from us. You may withdraw consent at any time.
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: IT support, hosting providers and business tools that help us operate (all bound by data processing agreements).
- Professional advisers: accountants, lawyers and insurers where necessary.
- Regulatory bodies: HMRC, the Information Commissioner's Office or law enforcement where required by law.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: 12 months from your last communication if no contract is established.
- Contract data: 7 years from the end of the contract (in line with HMRC requirements).
- Marketing data: until you withdraw consent or unsubscribe.
- Website analytics: anonymised data retained for up to 26 months.
6. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion of your data where there is no compelling reason for us to continue processing it.
- Right to restrict processing — request that we limit the way we use your data.
- Right to data portability — request a machine-readable copy of your data.
- Right to object — object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@nelyqor.com. We will respond within one calendar month.
7. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. We use:
- Strictly necessary cookies: essential for the website to function (e.g., cookie consent preference).
- Analytics cookies: help us understand how visitors interact with the site by collecting anonymised usage data.
You can manage your cookie preferences via your browser settings or through our cookie consent banner. Declining non-essential cookies will not affect your ability to use the site.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on all data transmission.
- Access controls limiting data access to authorised personnel only.
- Regular security assessments and staff training.
- Secure data storage with reputable hosting providers based in the UK/EEA.
9. International Transfers
We primarily store and process your data within the United Kingdom and European Economic Area. Where any transfer outside the UK/EEA is necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
10. Children
Our services are directed at businesses, not individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact & Complaints
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: support@nelyqor.com
- Phone: 0161 706 0482
- Post: Data Protection, Nelyqor Ltd, ul. Floriańska 15, 31-019 Kraków
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):